We operate on Pacific Central Time and our working hours to send out emails are between 9am – 5pm PST Monday to Friday. Any emails sent will be replied to during those business hours.
We receive a very large volume of emails, we do our best to answer them in a timely manner but depending on the size and detail of the email some take longer than others.
Everything sent to us, as always, is confidential unless it violates the law or puts people in danger.
We also encourage you to make use of the FAQ area of the store. If you do not see the specific question that you have please submit one here